REPLAY + Discussion Thread: Unreasonable Hospitality by Will Guidara

Last night we gathered to discuss Unreasonable Hospitality by Will Guidara. Many of us loved it, some of us found it a bit insufferable, and overall we discovered it held applications to so many aspects of life beyond the food service industry. As usual, you all shared personal insights and experiences, emphasizing Unreasonable Hospitality’s impact on your views of hospitality, customer service, and personal relationships. We also shared good and bad customer service experiences and why we think good hospitality is so important. A lovely and helpful conversation as we head into the holiday season. I know I’ll be thinking about this book tons as I plan lots of gatherings.